Refund policy

We want you to love every Apotheca Alchemica product. If you're not completely satisfied with your purchase, we're here to help.

RETURN ELIGIBILITY

Unused, unopened products may be returned within 30 days of delivery.

To be eligible for a return:
• The product must be unused
• The product must be unopened
• The original packaging must be intact
• Proof of purchase is required

Because our products are personal care products, we cannot accept returns of opened or used products for hygiene and safety reasons.

We also cannot accept returns on:
• Products damaged through customer misuse
• Gift cards
• Final sale items

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If you receive a damaged, defective, leaking, or incorrect item, please contact us within 7 days of delivery.

Please include:
• Your order number
• Photos of the product
• Photos of the shipping package, if applicable

We will review the issue and arrange an appropriate replacement or refund as quickly as possible.

HOW TO START A RETURN

To request a return, contact us at info@apothecaalchemica.com.

Please do not send products back without first contacting us. If your return is approved, we will provide instructions on how and where to send the item.

RETURN SHIPPING

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If we shipped the wrong item or the product arrived damaged or defective, Apotheca Alchemica will cover the return shipping costs when applicable.

EXCHANGES

At this time, we do not offer direct exchanges.

If you would like a different product, please return the eligible item after receiving return approval and place a new order.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at info@apothecaalchemica.com.

QUESTIONS

If you have any questions about returns or refunds, contact us at info@apothecaalchemica.com.