Shipping policy
Thank you for choosing Apotheca Alchemica.
Every order is carefully prepared and packed to help ensure your products arrive safely and in excellent condition.
PROCESSING TIME
Orders are typically processed within 1–2 business days after payment is received.
During holidays, product launches, or promotional events, processing times may be slightly longer.
SHIPPING TIME
Estimated delivery time within the United States is typically 2–5 business days after the order has been processed.
Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or other circumstances outside our control.
SHIPPING CONFIRMATION
Once your order has shipped, you will receive a confirmation email containing your tracking number so you can follow your package.
SHIPPING RATES
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Please double-check your shipping address before placing your order.
Apotheca Alchemica is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
DAMAGED PACKAGES
If your package arrives damaged, leaking, or visibly compromised, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos of the product
• Photos of the shipping package, if applicable
We will review the issue and work to resolve it as quickly as possible.
LOST PACKAGES
If your tracking information shows an unusual delay or you believe your package may be lost in transit, please contact us at info@apothecaalchemica.com.
We will work with the shipping carrier to help investigate the shipment.
CONTACT
For questions about shipping or your order, contact us at:
info@apothecaalchemica.com